Privacy Policy

J&J Water Distribution Services values customer privacy and aims to handle personal information responsibly, transparently, and securely.

This Privacy Policy explains how customer and website information may be collected, used, protected, shared, and retained in connection with water distribution services, billing, meter reading, payments, notifications, and customer support. It is general information only and is not formal legal advice.

J&J Water Distribution Services may collect information such as customer name, service address, contact number, email address, account number, meter readings, billing records, payment records, and contact form messages.

The system may also process technical information needed to secure the website, verify submissions, prevent abuse, and maintain reliable online services.

Customer information is used for account registration, billing, meter reading, payment tracking, SMS or email notifications, customer support, service improvement, system security, fraud prevention, and operational reporting.

Contact form messages are used to respond to inquiries, route concerns to the appropriate team, and maintain a record of public-site requests.

J&J Water Distribution Services uses reasonable safeguards designed to protect customer information, including access control, role-based administrative access, secure database storage, OTP authentication for admin login, and limited access by authorized personnel.

No system can guarantee absolute security, but customer records should only be accessed and processed for legitimate service, billing, support, administrative, or security purposes.

J&J Water Distribution Services does not sell customer personal data.

Information may be shared only when needed for service operations, such as with authorized SMS or email providers, technical service providers, or other parties that support customer communication and system operations. Information may also be disclosed when required by law, regulation, lawful order, or a valid government request.

Customer, billing, meter reading, payment, and support records are kept only as long as reasonably necessary for service delivery, account management, operational records, legal compliance, dispute handling, security, and audit purposes.

When information is no longer required, it should be deleted, archived, or handled according to applicable operational and legal requirements.

Customers may request access to their personal information, correction of inaccurate details, or deletion of information where applicable. Requests may be subject to identity verification, active service requirements, billing record needs, operational obligations, and legal retention requirements.

These rights are generally aligned with Philippine data privacy expectations under the Data Privacy Act of 2012 and related guidance from the National Privacy Commission.

The website may use cookies, security checks, or technical data to support website functionality, improve user experience, prevent spam or abuse, and protect public forms and administrative access.

Some security features may rely on trusted third-party services to confirm that submissions are legitimate and to help keep the website available.

This Privacy Policy may be updated when system features, service practices, security measures, or legal requirements change. The Last updated date will be revised when meaningful changes are made.

For privacy-related questions, requests to correct customer details, or concerns about how information is handled, contact J&J Water Distribution Services through the Contact page or official office channels.